Website: www.manchesterprostate.co.uk
Data Controller: Manchester Prostate Clinic

At Manchester Prostate Clinic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.manchesterprostate.co.uk.

1. Information We Collect:

We may collect and process the following types of personal data:

Personal identifiers: such as name, email address, phone number.

Health-related data: if you submit a medical enquiry or book an appointment.

Technical data: including IP address, browser type, and usage data via cookies.

Communication data: such as emails or messages sent via our contact form.

2. How We Use Your Information:

We use your personal data for the following purposes:

To respond to your enquiries and appointment requests.

To provide information about our services.

To improve the website and user experience.

To comply with legal obligations (e.g., medical record-keeping or responding to regulators).

3. Legal Basis for Processing

We process your data under the following lawful bases:

Consent: when you provide explicit consent (e.g. via forms).

Contract: when processing is necessary for service delivery.

Legal obligation: where required by UK law.

Legitimate interests: to operate and improve our website and services, balanced with your rights.

4. Data Sharing

We do not sell your data. We may share your data with:

Healthcare professionals working with us.

Third-party service providers who help us run the website (e.g., hosting providers).

Regulatory or legal authorities when required.

All third parties are required to respect the security of your data and to treat it in accordance with the law.

5. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including legal or medical obligations. Health records may be retained for longer under NHS or private healthcare guidelines.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request erasure of your data (subject to legal limitations).

Object to or restrict processing.

Request data portability.

Withdraw consent at any time.

To exercise any of these rights, contact us at enquiries@manchesterprostate.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to secure your personal data against loss, misuse, or unauthorised access.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact:

Manchester Prostate Clinic
Email: enquiries@manchesterprostate.co.uk
Address: Cheadle Hulme, Manchester

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.